NikhilKrishn_Call_Center_Dashboard.github.io

CALL CENTER DASHBOARD:

Project Overview:

Utilizing call center dashboard to increase efficiency of customer service operations. Employing innovative methods to enhance customer satisfaction levels.

Final DashBoard:

Objectives:

• Developed a performance dashboard for PwC Call Center employees, utilizing Power BI to visualize data analysis and generate insights.

• Utilized advanced BI tools and analytics to identify root-cause analysis and support customer-facing initiatives.

• Agent’s performance -> average handle time (talk duration)

• Inbound vs outbound call